Terms and Conditions
The following are the Terms and Conditions of orders placed with DATE Electronic Supplies Limited. On ordering from DATE Electronic Supplies Limited you confirm your agreement to these Terms and Conditions.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Accepted Methods of Payment
There are two primary methods of payment for goods ordered:
For details of security, please see our privacy statement.
Card payments can be made using any of the following methods:
Please note that we do not accept Visa Electron or American Express cards.
If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.
Payment after placing order online
If you do not wish to pay online, please complete the online order form and further instructions will be presented.
The following methods of payment are accepted:
Cheques and postal orders should be made out to DATE Electronic Supplies Limited and mailed to the following address, as soon as possible:
DATE Electronic Supplies
Tel: 01633 259666 Fax: 01633 266939
This may take up to 10 working days to clear in full, after which we will process your order and deliver your goods.
Direct Bank Deposit
Goods will be dispatched once the funds are cleared in the DATE Electronic Supplies account. This can be arranged at any branch of Barclays Bank.
Most UK banks will carry out bank transfers for no charge and this can usually be arranged over the telephone. Goods will be dispatched once the funds are cleared in the DATE Electronic Supplies account. Please ensure that the correct funds arrive in the DATE Electronic Supplies account, after any charges that are due for foreign transfers etc.
Place your order by phone. You can call us on 01633 259666.
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
Buying Products on Our Website
The price of any product is in force at the date and time of your order. We may change the price of any product before you place an order. We try to ensure that out prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a products correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.
We are committed to providing a high quality service. We aim to deal effectively and fairly with any complaints and comments to help maintain this. If you have any complaints or comments that you would like to make concerning our service they may be emailed to firstname.lastname@example.org
Alternatively you can call us on 01633 259666, or write to us at:
DATE Electronic Supplies
Tel: 01633 259666
Fax: 01633 266939
Complaints will be acknowledged within 5 working days along with a likely time scale for resolving the query that you have. You will also be kept informed of the process of your query.
DATE Electronic Supplies regularly checks this system to ensure that it works and is continually improving, and comments regarding our website or service are greatly appreciated.
Your Right to Cancel
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).
To cancel this contract, you must either e-mail us at email@example.com or telephone us on 01633 259666 within three working days of delivery of your order, quoting your order reference number, giving the reason for the return.
You should be aware that, once we begin the delivery process for your order, you will not be able to cancel the order should you decide that you do not want to receive the items.
You are responsible for returning the items and they must be received by us in a resaleable condition. The item must not have been used, must be complete with all components and the original packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
We will refund the total amount of money paid by you for the goods, less any costs to collect and deliver the goods.
If you have not received your order within 5 working days of despatch, you must immediately advise DATE Electronic Supplies Customer Services of the delay/loss. *In the event of a replacement order being sent, you will need to complete a “declaration of non-delivery” of the initial order. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the address supplied by Customer Services.
Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods & postage, which will then be charged to the method of payment for your order. This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 21 working days of the despatch of your replacement order.
* Based upon the circumstances, and DATE Electronic Supplies’s sole discretion which is non-negotiable.
All of the products on sale have met our high quality-control standards. However, if you find a defect with any product purchased or the goods received are incorrect, please e-mail us at:
firstname.lastname@example.org or call us on 01633 259666.
We do not operate a try before you buy policy. However, any goods found to be defective within 7 days will be replaced or repaired under the manufacturers warranty where applicable. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
Replacement or alternative items will be processed as promptly as possible. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
Outside of the 7 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
Information You Provide To Us
The following applies to any information you provide to us, for example during any registration or ordering process.
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies').
If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondance such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'
DATE Electronic Supplies Limited will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.
Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the website is for the promotion of the sale branded products and does not imply any affiliation or representation of the respective brand owners. Errors and omissions excepted. All rights reserved.
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.
Graphics, text, software, source code & software on this website are copyright DATE Electronic Supplies Limited. No material may be used or reproduced without the express permission of DATE Electronic Supplies Limited and is strictly prohibited.